Privacy Policy
Last Updated: January 2026
At Château L’Hermitage Lescours, we respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you visit www.chateaulescours.com.
1. DATA CONTROLLER
The data controller responsible for your personal data is: SCEA CHATEAU L'HERMITAGE LESCOURS 860 Route du Menhir, 33330 Saint-Sulpice-de-Faleyrens, France Email: team@chateaulescours.com
2. DATA WE COLLECT
We may collect and process the following types of data: Identity Data: Name, surname, and date of birth (to verify legal drinking age). Contact Data: Email address, phone number, billing address, and delivery address. Transaction Data: Details about payments and products you have purchased. Technical Data: IP address, browser type, and location data via cookies.
3. HOW WE USE YOUR DATA
We use your information for the following legal bases: Performance of a Contract: To process and deliver your wine orders. Legal Obligation: To verify your age (18+) and maintain tax/accounting records. Consent: To send you our newsletter or special offers (you can opt-out at any time). Legitimate Interest: To improve our website performance and security.
4. DATA SHARING
We do not sell your data. We only share information with trusted third parties necessary for our operations: Logistics Partners: To ship your wine within France or internationally. Payment Processors: Secure platforms (e.g., Stripe) to handle transactions. Technical Providers: Our hosting service (Hostinger) and analytics tools.
5. DATA RETENTION
We keep your personal data only as long as necessary: Order Information: 10 years (French legal requirement for accounting). Marketing Data: 3 years from your last contact, unless you unsubscribe sooner.
6. YOUR RIGHTS (GDPR)
Under European law, you have the following rights regarding your data: Access: Request a copy of the data we hold about you. Correction: Ask us to fix inaccurate information. Deletion: Request that we erase your data ("Right to be forgotten"). Portability: Request a transfer of your data to another service. To exercise any of these rights, please contact us at team@chateaulescours.com.
7. COOKIES
Our website uses cookies to enhance your experience. You can manage your preferences or decline non-essential cookies via the banner that appears when you enter the site.
8. COMPLAINTS
If you have concerns about our use of your data, you have the right to lodge a complaint with the French data protection authority: CNIL (Commission Nationale de l'Informatique et des Libertés).